MusiCal Docs

Troubleshooting

The fixes for the questions that come up most often. If you don't see your problem here, use the in-app Help & Docs button — its Ask tab can answer questions about your own shows.

Sign-in trouble

"Signing up says my email is already in use, but signing in says it isn't registered." That means your account was created but the 6-digit verification code was never entered — usually because the email landed in a spam or junk folder. Just sign in with that email and MusiCal now sends you a fresh code and takes you straight to the verification screen. Same thing happens if you use Forgot password?. If the code still doesn't arrive, look for a message from noreply@musicalendars.com in your junk folder and mark it "not junk" — school email systems are the usual culprit.

"I signed in but I don't see my show." Make sure you signed in with the same email your company invited. If you have both work and personal Google/Microsoft accounts, pick the one the invitation went to.

"I clicked an invite link while signed in as someone else." That's fine — invite links automatically sign you out and take you to sign-in with the right email pre-filled. If you ended up somewhere odd on an older link, sign out and click the link again.

"I had access yesterday and now I don't." Ask your director or company admin to check your entry on the show's Cast or Production Team page.

Empty or missing schedules

"My schedule is empty." The most common cause: your director hasn't published the calendar yet. You'll see a note on your schedule saying so, and your rehearsals appear automatically once they publish. Other causes: casting is still in progress, or you're not called to anything yet.

"A rehearsal I expected isn't on my calendar." Staff and crew are called explicitly, rehearsal by rehearsal — ask whoever runs the schedule whether you're on that call. Performers are called through the scenes and songs being worked; if you think you should be in one, check the show's Scenes & Songs tab for whether you're in that number.

Calendar subscription issues

"My calendar app isn't updating." Subscribed calendars refresh on the app's own schedule — typically every 15–30 minutes for Google and Apple. MusiCal never has to push anything; your phone checks in on its own. If a feed seems truly stuck, remove the subscription and re-add it from your show page.

"My calendar shows a rehearsal I'm no longer called to." Give the app one refresh cycle. If it persists, re-subscribe; if it still persists, the rehearsal may genuinely still have you on it — ask your stage manager.

"The times look wrong." Calendars are generated in the production's time zone. If your phone is set to a different zone, your calendar app may display shifted times — the rehearsal is still at the local time your director set.

Conflicts

"I can't add or edit my conflicts." The director has locked conflicts on that show — new shows start locked. You'll see a note saying so. Ask your director; they can enter or fix conflicts for you, or unlock the show.

"A conflict time shows blank." Old entries that weren't a recognizable time ("after school") show blank now that times are picked from a clock. Edit the row and pick the actual time.

Audition form issues

"The form won't submit." Required questions are highlighted — scroll up to find the one without an answer.

"The form pre-filled the wrong name or email." Edit it right on the form — your edit sticks through the confirmation screen and the submission.

"My headshot or video won't upload." Choose the file and give it a moment — uploads run while you finish the rest of the form. On a weak connection, a large video can take a while; try Wi-Fi.

"The form is closed." The company set open/close times on the form. Contact them directly — they can reopen it.

Casting and offers

"I got an offer email but the link doesn't work." The offer may have been revoked or already handled — reply to the email or contact the company; they can re-issue it in a click.

"I accepted but my calendar is empty." Calendars populate once the schedule is published. If casting just closed, the schedule may still be in progress.

"My show still says Awaiting casting." The director hasn't finalized casting yet. Once they click Finalize Roles, shows you weren't cast in move to Past Auditions.

Playbill and bios

"My bio is missing." If your director collects bios through MusiCal, the Cast Bio box is on your page for that show — drafts don't count until you Submit to Playbill Team. Submitted late? It still comes through.

"My bio was edited." The playbill team can polish bios for print; what you wrote is still shown to you unchanged on your side.

Parents

"I see 0 productions." Sign out and back in; if it persists, ask the director to confirm your parent account is linked to your child's performer profile.

"One of my children is missing." Ask the director to check that child's cast entry is linked to their profile — fixable from the Cast tab.

When to ask a person